915 Westgate Resort Road,
Gatlinburg,
Tennessee,
United States,
37738,
Tennessee
-
Close to Wild Bear Falls Water Park
Great
8.3
8.2
/10
3.3
/5
Loved by guests
Amazing staff
Full kitchens
Great mountain views
Newer units
"Location was ideal for a perfect mountain view"
Shane from United States
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"The resort itself was in the middle of Smoky Mountain National Park."
Ralph V from United States
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"Water park & arcade for kids"
Laura from United States
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Gatlinburg Westgate Smoky Mountain offers a family-friendly experience with spacious villas, outdoor heated pools, and the Wild Bear Falls Water Park. This 3-star hotel has a Booking.com rating of 8.2/10 and features various amenities for a comfortable stay.
Rooms & Amenities
Westgate Smoky Mountain features a range of accommodations from studios to spacious five-bedroom villas, accommodating up to 20 guests. Each villa includes a kitchen, seating area, and flat-screen TV, providing ample space for families.
Dining & Nearby Options
Dining options include the Roaring Fork eatery, offering casual fare such as burgers and salads, and the Southern Comfort(R) Lobby Bar for drinks. Guests can also find convenient options like Mountain Pizza and on-site grocery shopping at the Marketplace.
Leisure & Spa
Leisure activities at Westgate Smoky Mountain include a mini golf course, heated outdoor pools, and the extensive indoor Wild Bear Falls Water Park. The Serenity Spa by Westgate provides treatments, making it suitable for relaxation and wellness.
Location & Accessibility
The resort is within a short distance from landmarks such as Gatlinburg Space Needle and Anakeesta, and it is accessible via local bus services. Guests can explore outdoor activities offered in the Great Smoky Mountains National Park, just minutes away.
Must-do experiences
Visit the Sugarlands Distilling Company for local moonshine tastings.
Explore the Oconaluftee Visitor Center and learn about Cherokee history.
Hike to Laurel Falls for stunning views and a beautiful waterfall.
Try the famous pancakes at the Pancake Pantry in Gatlinburg.
Stroll through the Great Smoky Arts and Crafts Community for local crafts.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
One Bedroom Villa
2 persons
51 m²
1 King-size bed and 1 Sofa bed
Shower
room details
One Bedroom Deluxe Two Double Beds Villa
2 persons
81 m²
2 Double beds
Bathtub
Balcony
room details
Two Bedroom Villa
2 persons
114 m²
1 King-size bed and 1 Sofa bed
Bathtub
Balcony
room details
One Bedroom Deluxe King Bed Villa
2 persons
72 m²
1 King-size bed and 1 Sofa bed
Bathtub
Balcony
room details
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
No smoking on site
Paid Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Lift
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Table tennis
Mini golf
Guest Parking
Dryer
Cookware/ Kitchen utensils
Services
Paid shuttle service
Room service
Housekeeping
Laundry
Shops/Commercial services
Dining
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Business
Business centre
Children
Cots
Children's play area
Game room
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Aqua park
BBQ facilities
Spa & wellness centre
Jacuzzi
Shallow end
Room features
Paid Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Dining table
Bathroom
Washing machine
Free toiletries
Self-catering
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
Room decor
Parquet floor
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Location
915 Westgate Resort Road,
Gatlinburg,
Tennessee,
United States,
37738,
Tennessee
Map view
915 Westgate Resort Road,
Gatlinburg,
Tennessee,
United States,
37738,
Tennessee
An impressive aquarium with interactive exhibits, featuring sharks and rays, perfect for family fun and education.
Gatlinburg SkyLift Park
25 minutes' walk
A scenic chairlift that takes you to stunning views, plus a sky bridge for breathtaking panoramas of the Smokies.
Great Smoky Mountains National Park
25 minutes' walk
A UNESCO World Heritage Site offering hiking, wildlife, and natural beauty with numerous trails for all skill levels.
Anakeesta
25 minutes' walk
An outdoor family adventure park with zip-lining, a treetop canopy walk, and beautiful gardens.
Ober Gatlinburg Ski Resort
8 minutes' drive
A winter wonderland for skiing, snowboarding, and tubing, plus an alpine slide and wildlife encounters.
Huskey Gap Trail
25 minutes' walk
A serene hiking trail with beautiful landscapes, perfect for outdoor enthusiasts and those seeking relaxation.
Wild Bear Falls Water Park
2 minutes' walk
An indoor water park featuring slides, pools, and a lazy river, great for families regardless of the weather.
Pancake Pantry
25 minutes' walk
A breakfast favorite known for its fluffy pancakes and warm atmosphere. Vegetarian options available.
Bennett's Pit Bar-B-Que
18 minutes' walk
Casual BBQ spot famous for smoked meats and signature sauces, perfect for a laid-back meal after a day of exploring.
Sweet Fanny Adams Theatre
25 minutes' walk
Offering comedy shows and musicals, this local gem provides family-friendly entertainment in a cozy setting.
Ole Smoky Tennessee Moonshine
25 minutes' walk
Experience live music and tastings at this vibrant distillery, famous for its authentic moonshine in a lively atmosphere.
Getting around
City Centre
Gatlinburg26 min
·
2.1
km
Airports
McGhee Tyson Airport (TYS)109 min
·
72.3
km
Asheville Regional Airport (AVL)209 min
·
138.9
km
Reviews and Ratings
Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.3
8.3/10 based on 201 review
Zoe
United Kingdom,
January
2025
7.0/10
Overall, the resort offers a decent stay with a mix of enjoyable features and areas needing improvement. While the spacious one-bedroom units are a highlight, the upkeep and noise levels in other accommodations can detract from the experience. The location is convenient for exploring local attractions, but the pushy sales tactics can definitely sour the mood during what should be a relaxing vacation.
Rooms
6.0
The spacious one-bedroom units offer a comfortable layout, but the studios feel cramped, making the overall experience uneven.
Service
5.0
The staff are generally pleasant, but I found them to be somewhat clueless during my stay, which affected the service experience.
Location
9.0
The resort is ideally situated between Gatlinburg and Pigeon Forge, providing easy access to numerous attractions.
Dining
Facilities
8.0
The water park is a fantastic facility for families, clean and well-maintained, which I greatly enjoyed.
Stephen
United Kingdom,
January
2025
6.0/10
The resort has a beautiful location near the Smoky Mountains and offers spacious accommodations, but my experience was marred by poor cleanliness and lack of maintenance. While the views were stunning, the facilities were not up to par and service left much to be desired. Overall, a disappointing stay despite the potential.
Rooms
5.0
We stayed in a two-bedroom unit that felt more like two separate rooms rather than a cohesive villa. The layout was odd, with a shared hallway and limited connectivity between the rooms.
Service
5.0
Staff were often dismissive regarding my concerns, showing little willingness to assist beyond providing basic maintenance support.
Location
8.0
The resort is well-placed between Gatlinburg and Pigeon Forge, making it easy to explore both towns and enjoy the beautiful nearby mountains.
Dining
5.0
Dining options were limited and a bit overpriced for the quality, with unexpected service fees adding to the cost.
Facilities
6.0
While the pools were accessible, they were smaller than expected and the condition of the water park was disappointing, as it was under construction during our stay.
Penelope
United Kingdom,
January
2025
6.0/10
While the scenic views and spacious accommodations at the resort are commendable, my experience was marred by long wait times at check-in, and the overall lack of comfort in the rooms. The dining options were limited and not very appealing, which added to the frustrations during my stay.
Rooms
5.0
The room we stayed in was spacious, but it felt damp and dark due to limited windows. Additionally, we weren't given enough towels for our stay, which was disappointing.
Service
5.0
The check-in process was incredibly slow, taking over three hours, which was frustrating after a long drive. The staff did not seem to address the issues effectively.
Location
7.0
The resort is located centrally between Gatlinburg and Pigeon Forge, which is a plus, but navigating the steep roads can be quite challenging.
Dining
5.0
The on-site restaurant was overpriced, and the menu was unappealing, leading us to seek dining options elsewhere.
Facilities
6.0
Facilities like the indoor waterpark were fine for younger kids but lacked variety for older guests.
Isabella
United Kingdom,
September
2024
6.2/10
Our stay was quite the mixed bag. While we enjoyed the spacious rooms and the beautiful property, the experience was marred by issues like poor cleanliness in shared areas and unexpected construction. The customer service was generally friendly, but the shuttle access could be improved to enhance convenience, especially if you're trying to navigate the mountain terrain. Just be wary of the water park being closed and some maintenance issues during your stay.
Rooms
7.0
The rooms were spacious and well-appointed, but we did find a dirty sock left behind in ours, which was concerning.
Service
6.0
The staff were generally friendly, but our requests for urgent cleaning went unattended despite multiple notifications to the front desk.
Location
7.0
The location is decent, with easy access to both Gatlinburg and Pigeon Forge, although getting around the mountain property itself can be tricky.
Dining
Facilities
5.0
The facilities included a limited pool area and a somewhat confusing layout for getting to activities; definitely not ideal when the water park is closed.
John
United Kingdom,
September
2024
5.0/10
My stay at the resort was quite disappointing overall. The rooms lacked proper lighting and cleanliness, particularly with issues like dusty baseboards and poor maintenance on appliances. While the scenic surroundings were pretty, the isolation and inconvenient shuttle service meant getting to attractions was a hassle. I wouldn't recommend trying the on-site dining as the food quality was subpar, making this experience less enjoyable for my family.
Rooms
5.0
The room was poorly lit, and the appliances felt like they were on the verge of breaking. There were cleanliness issues like dust on surfaces, and it certainly didn't match the expectations for the price we paid.
Service
5.0
The staff seemed friendly, but they appeared overwhelmed and uninformed about resolving issues effectively. It felt more like they were pushing sales than focusing on customer satisfaction.
Location
5.0
Located on a mountain, the views are lovely, but it's isolated with limited access to nearby attractions unless you have your own vehicle. The shuttle service was inconsistent and inconvenient.
Dining
5.0
Absolutely avoid the on-site restaurant as the food was unappetizing, salty, and left us frustrated for the duration of our meal.
Facilities
5.0
Several facilities were unavailable or poorly maintained, like the fitness center and the hot tub, which were underwhelming compared to what I expected.
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Property information and rules
Check-in
from 16:00-23:59
Check-out
until 10 am
Guest Parking
Public parking is possible on site for free.
Internet
is available in for additional charge.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Year renovated:
2011
Number of floors:
4
Number of rooms:
10
Former name
Westgate Smoky Mountain Resort
FAQs
About Gatlinburg Westgate Smoky Mountain
What is the check-in and check-out policy at Gatlinburg Westgate Smoky Mountain?
Check-in is at 16:00 and check-out is by 10:00.
How far is Gatlinburg Westgate Smoky Mountain from McGhee Tyson Airport?
The hotel is located 75 km from McGhee Tyson Airport.
What dining options are available at Gatlinburg Westgate Smoky Mountain?
On-site dining includes Westgate Smokehouse Grill for breakfast and dinner, and the Mason Jar Lounge for cocktails and dinner.
Is parking available at Gatlinburg Westgate Smoky Mountain?
Free public parking is available on-site without the need for a reservation.
What amenities are available for guests at Gatlinburg Westgate Smoky Mountain?
The hotel features an outdoor swimming pool, indoor swimming pool, a fitness centre, spa facilities, and a game room.
Which attractions are located near Gatlinburg Westgate Smoky Mountain?
Nearby attractions include Great Smoky Mountains National Park (9 km), Ripley's Aquarium of the Smokies (4 km), and Ober Gatlinburg (4 km).
Does Gatlinburg Westgate Smoky Mountain offer any family-friendly activities?
The hotel provides a water park, mini golf, a game room, and a children's playground for family entertainment.
Is there a wellness spa at Gatlinburg Westgate Smoky Mountain?
The hotel houses Serenity Spa by Westgate, which offers over 50 treatments including massages and facials.
Do rooms at Gatlinburg Westgate Smoky Mountain have air conditioning?
Yes, each room is equipped with air conditioning.
Can guests access the internet at Gatlinburg Westgate Smoky Mountain?
Free internet access is available throughout the hotel.
What recreational facilities are available for guests at Gatlinburg Westgate Smoky Mountain?
Facilities include an outdoor swimming pool, an indoor swimming pool, a game room, mini golf, and a water park.
Are there business services available at Gatlinburg Westgate Smoky Mountain?
The hotel offers a business centre for guests needing business services.