Gatlinburg Westgate Smoky Mountain, Gatlinburg ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

915 Westgate Resort Road, Gatlinburg, Tennessee, United States, 37738

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

One Bedroom Deluxe King Bed Villa

Max:

4 persons

780 sq. feet

Bed options:

1 King-size bed

Bathtub

Balcony

room details

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Studio Villa

Max:

4 persons

315 sq. feet

Bed options:

1 King-size bed

room details

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One Bedroom Villa

Max:

4 persons

550 sq. feet

Bed options:

1 King-size bed

Shower

room details

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Gatlinburg 1.3 mi

Airports

McGhee Tyson (TYS) 44.9 mi

Asheville Regional (AVL) 86.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious Accommodations

“Our room exceeded expectations with its generous space and a well-equipped kitchen, perfect for enjoying meals during our stay.” view full review

Fun Water Park

“The indoor water park was a major highlight, providing endless entertainment for the kids with safe slides and a festive atmosphere.” view full review

Cozy Living Space

“The living area was inviting and well-furnished, making it a perfect spot for family gatherings after a long day of activities.” view full review

Fully Equipped Kitchen

“Having a full kitchen allowed us to prepare family meals easily, which added to the comfort and convenience of our stay.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Lift
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Table tennis
Mini golf

Guest Parking

Dryer
Cookware/ Kitchen utensils

Services

Paid shuttle service
Room service
Housekeeping
Laundry
Shops/Commercial services

Dining

Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables

Business

Business centre

Children

Cots
Children's play area
Game room

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Aqua park
BBQ facilities
Spa & wellness centre
Jacuzzi
Shallow end

Room features

Air conditioning
Heating
Sitting area
Tea and coffee facilities
Dining table

Bathroom

Washing machine
Free toiletries

Self-catering

Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Parquet floor

Location

915 Westgate Resort Road, Gatlinburg, Tennessee, United States, 37738

Map view

915 Westgate Resort Road, Gatlinburg, Tennessee, United States, 37738

City landmarks

Aquarium

Ripley's Aquarium of the Smokies

1.3 mi

903 Parkway Ole Smoky Moonshine Holler

Ole Smoky Tennessee Moonshine

1.5 mi

611 Parkway

Souvenir shopping

1.4 mi

115 Historic Nature Trail

Gatlinburg Space Needle

1.5 mi

379 Parkway

Tsali Monument

1.1 mi

576 Parkway

Anakeesta

1.4 mi

Theatre

Sweet Fanny Adams Theatre

1.3 mi

Ski Lift

Gatlinburg SkyLift Park

1.4 mi

Amusement Park

Earthquake

1.4 mi

Convention Centre

Gatlinburg Convention Center

1.6 mi

908 Parkway

Ripley's Haunted Adventure

1.5 mi

Museum

Hollywood Star Cars Museum

1.5 mi

631 Parkway

Guinness World Records Adventure

1.4 mi

424 River Rd

Mysterious Mansion

1.3 mi

Museum

Christ in the Smokies Museum and Gardens

1.3 mi

650 Parkway

Ole Smoky Barrelhouse

1.4 mi

919 Parkway

Amazing Mirror Maze

1.5 mi

Museum

Salt and Pepper Shaker Museum

1.4 mi

National Park

Great Smoky Mountains National Park

1.3 mi

716 Parkway # 37838

World of Illusions

1.4 mi

576 Parkway At the intersection of the parkway 441 & 321

Historic Ogle Log Cabin

1.4 mi

706 E Parkway

Chapel of Love

1.4 mi

800 Parkway

Ripley's Believe It or Not Gatlinburg

1.5 mi

742 Parkway

Gatlinburg First United Methodist Church

1.5 mi

Roaring Fork

1.1 mi

188 Parkway

Ripley's Davy Crockett Mini-Golf

3.9 mi

306 Parkway

Gatlinburg Mountain Coaster

4.2 mi

340 Parkway

Hillbilly Golf

4.2 mi

386 Parkway Located one block before traffic light #3

Rowdy Bear Mountain

5.5 mi

Nearby

915 Westgate Resorts Rd Westgate Smoky Mountain Resort & Spa

Wild Bear Falls Water Park

500 ft

Restaurants

Mountaineer Kandy Kitchen

5.6 mi

1001 Parkway Ste 8

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

8.2/10

Great

Rooms

5.4

Location

7.0

Service

5.0

Dining

5.0

Zoe

United Kingdom, January 2025

7.0/10

Overall, the resort offers a decent stay with a mix of enjoyable features and areas needing improvement. While the spacious one-bedroom units are a highlight, the upkeep and noise levels in other accommodations can detract from the experience. The location is convenient for exploring local attractions, but the pushy sales tactics can definitely sour the mood during what should be a relaxing vacation.

Rooms

6.0

The spacious one-bedroom units offer a comfortable layout, but the studios feel cramped, making the overall experience uneven.

Service

5.0

The staff are generally pleasant, but I found them to be somewhat clueless during my stay, which affected the service experience.

Location

9.0

The resort is ideally situated between Gatlinburg and Pigeon Forge, providing easy access to numerous attractions.

Dining

Facilities

8.0

The water park is a fantastic facility for families, clean and well-maintained, which I greatly enjoyed.

Stephen

United Kingdom, January 2025

5.6/10

The resort has a beautiful location near the Smoky Mountains and offers spacious accommodations, but my experience was marred by poor cleanliness and lack of maintenance. While the views were stunning, the facilities were not up to par and service left much to be desired. Overall, a disappointing stay despite the potential.

Rooms

5.0

We stayed in a two-bedroom unit that felt more like two separate rooms rather than a cohesive villa. The layout was odd, with a shared hallway and limited connectivity between the rooms.

Service

5.0

Staff were often dismissive regarding my concerns, showing little willingness to assist beyond providing basic maintenance support.

Location

8.0

The resort is well-placed between Gatlinburg and Pigeon Forge, making it easy to explore both towns and enjoy the beautiful nearby mountains.

Dining

5.0

Dining options were limited and a bit overpriced for the quality, with unexpected service fees adding to the cost.

Facilities

6.0

While the pools were accessible, they were smaller than expected and the condition of the water park was disappointing, as it was under construction during our stay.

Penelope

United Kingdom, January 2025

5.2/10

While the scenic views and spacious accommodations at the resort are commendable, my experience was marred by long wait times at check-in, and the overall lack of comfort in the rooms. The dining options were limited and not very appealing, which added to the frustrations during my stay.

Rooms

5.0

The room we stayed in was spacious, but it felt damp and dark due to limited windows. Additionally, we weren't given enough towels for our stay, which was disappointing.

Service

5.0

The check-in process was incredibly slow, taking over three hours, which was frustrating after a long drive. The staff did not seem to address the issues effectively.

Location

7.0

The resort is located centrally between Gatlinburg and Pigeon Forge, which is a plus, but navigating the steep roads can be quite challenging.

Dining

5.0

The on-site restaurant was overpriced, and the menu was unappealing, leading us to seek dining options elsewhere.

Facilities

6.0

Facilities like the indoor waterpark were fine for younger kids but lacked variety for older guests.

Isabella

United Kingdom, September 2024

6.2/10

Our stay was quite the mixed bag. While we enjoyed the spacious rooms and the beautiful property, the experience was marred by issues like poor cleanliness in shared areas and unexpected construction. The customer service was generally friendly, but the shuttle access could be improved to enhance convenience, especially if you're trying to navigate the mountain terrain. Just be wary of the water park being closed and some maintenance issues during your stay.

Rooms

7.0

The rooms were spacious and well-appointed, but we did find a dirty sock left behind in ours, which was concerning.

Service

6.0

The staff were generally friendly, but our requests for urgent cleaning went unattended despite multiple notifications to the front desk.

Location

7.0

The location is decent, with easy access to both Gatlinburg and Pigeon Forge, although getting around the mountain property itself can be tricky.

Dining

Facilities

5.0

The facilities included a limited pool area and a somewhat confusing layout for getting to activities; definitely not ideal when the water park is closed.

John

United Kingdom, September 2024

5.0/10

My stay at the resort was quite disappointing overall. The rooms lacked proper lighting and cleanliness, particularly with issues like dusty baseboards and poor maintenance on appliances. While the scenic surroundings were pretty, the isolation and inconvenient shuttle service meant getting to attractions was a hassle. I wouldn’t recommend trying the on-site dining as the food quality was subpar, making this experience less enjoyable for my family.

Rooms

5.0

The room was poorly lit, and the appliances felt like they were on the verge of breaking. There were cleanliness issues like dust on surfaces, and it certainly didn't match the expectations for the price we paid.

Service

5.0

The staff seemed friendly, but they appeared overwhelmed and uninformed about resolving issues effectively. It felt more like they were pushing sales than focusing on customer satisfaction.

Location

5.0

Located on a mountain, the views are lovely, but it's isolated with limited access to nearby attractions unless you have your own vehicle. The shuttle service was inconsistent and inconvenient.

Dining

5.0

Absolutely avoid the on-site restaurant as the food was unappetizing, salty, and left us frustrated for the duration of our meal.

Facilities

5.0

Several facilities were unavailable or poorly maintained, like the fitness center and the hot tub, which were underwhelming compared to what I expected.